[01] Create an account and your workspace
Get started
- 01Choose Start free and enter your email. Polu emails you a sign-in code; there is no password to remember.
- 02Name your workspace. Files, links and members all live in it, and the plan applies to the whole workspace.
- 03Optional: add a passkey in Settings › Security to sign in with Touch ID, Face ID, Windows Hello or a security key next time.
When the sign-in page shows them, you can also continue with Google or Microsoft. The Free plan has no time limit and needs no credit card.
[02] Any file type, scanned and prepared for preview
Upload files
- 01Open Upload in the app and add your files. Any file type works.
- 02Large files upload in parts, so you can keep working while they finish.
- 03Each upload is scanned for malware and prepared for preview. It shows as processing until then, usually a few seconds; long videos take longer.
| Free | 250 MB |
|---|---|
| Plus | 2 GB |
| Pro | 5 GB |
Images, video, audio, PDFs, text and Office documents preview in the browser. Video is converted to an MP4 that plays on any phone, even .mov and HEVC, and the original stays available to download. Use Collections to send several files on one link.
[04] Passwords, expiry, email gate, review-only and revoke
Control access
Open a link's settings to change who can get in. Changes apply right away; you never re-upload.
- RevokeEvery plan
- The link stops working immediately, even for people who already have the URL. Your files stay in the workspace.
- ExpiryEvery plan
- Free links expire after up to 7 days, Plus up to 90 days, and Pro links can stay open as long as you like. Recipients then see a clear "link expired" page.
- PasswordPlus and Pro
- Share the password separately from the link. It is stored only as a hash; you can change it but not view it.
- Email gatePro
- Recipients enter their email before the link opens, so you know who looked.
- Review onlyPro
- Recipients preview the files in the browser without a download option.
- View and download limitsPro
- Close the link after a set number of views or downloads.
- Watermarked previewsPro
- Stamp image, PDF and video previews with the viewer's identity. On video it is an overlay in the player.
[05] Comments at the right second or spot, and a clear yes
Collect feedback and approvals
- Timecoded commentsEvery plan
- On video, clients leave a note at the exact second that needs a change. You reply and resolve it. Free covers one review link a month.
- Pinned notesEvery plan
- On stills and PDFs, clients click the spot that needs a change and write the note there.
- Replies by emailEvery plan
- When you answer, the client gets an email with your reply and a link back. They can stop these emails at any time.
- Versions on one linkPlus and Pro
- Upload v2 behind the same link. Clients see the newest version and can switch back; each version keeps its comments.
- Approve or request changesPlus and Pro
- Clients approve the delivery or ask for changes on the share page, and the answer stays on record with the link.
[06] Know when the client actually looked
Track opens and downloads
Each link shows its views and downloads, and Activity lists them across the workspace. For video every plan shows how far viewers watched in total; Plus and Pro adds progress per viewer, and Pro adds a watch heatmap.
- Email alertsPlus and Pro
- Get an email when someone opens or downloads a link. Turn them on in Settings › Notifications.
| Free | 7 days |
|---|---|
| Plus | 90 days |
| Pro | 365 days |
Polu records the time, device type and a salted hash of the visitor's IP address, never the raw address. See the Privacy Policy.
[07] Members and branding for the whole workspace
Work as a team
Invite people in Settings › Members. Everyone works from the same files and links, at one price for the workspace.
| Free | 1 |
|---|---|
| Plus | 3 |
| Pro | 20 |
- Remove Polu brandingPlus and Pro
- Share pages show only your work.
- Your logo, colors and domainPro
- Set them in Settings › Branding so links open on your own domain.
[08] Limits, upgrades and invoices
Plans and billing
Polu is in beta: every workspace starts free today, and paid plans open after the beta.
When you reach a limit (storage, monthly bandwidth, file size or active links), Polu tells you which one and how to free up space or upgrade. Usage shows where you stand.
Upgrade, change plan or cancel under Settings › Billing. After cancelling, the paid plan stays active until the end of the period you paid for. Payments and invoices are handled by Lemon Squeezy, our Merchant of Record, which also takes care of sales tax and VAT.
[09] Sign-in, export and deletion
Account and data
Manage passkeys and signed-in devices in Settings › Security. Deleted files go to Trash first, so you can restore them.
Export your data or delete your account in Settings › Data & privacy. A deleted account can be restored for 30 days before everything is permanently removed.
To report a link that shares harmful content, use the abuse report form.
Can't find it here?
Search the FAQ or write to our support team.