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How Polu works

Everything you need to send work with Polu: upload, share one link, control access, collect feedback and see when it was opened.

[01] Create an account and your workspace

Get started

  1. 01Choose Start free and enter your email. Polu emails you a sign-in code; there is no password to remember.
  2. 02Name your workspace. Files, links and members all live in it, and the plan applies to the whole workspace.
  3. 03Optional: add a passkey in Settings › Security to sign in with Touch ID, Face ID, Windows Hello or a security key next time.

When the sign-in page shows them, you can also continue with Google or Microsoft. The Free plan has no time limit and needs no credit card.

[02] Any file type, scanned and prepared for preview

Upload files

  1. 01Open Upload in the app and add your files. Any file type works.
  2. 02Large files upload in parts, so you can keep working while they finish.
  3. 03Each upload is scanned for malware and prepared for preview. It shows as processing until then, usually a few seconds; long videos take longer.
Largest file per plan
Free250 MB
Plus2 GB
Pro5 GB

Images, video, audio, PDFs, text and Office documents preview in the browser. Video is converted to an MP4 that plays on any phone, even .mov and HEVC, and the original stays available to download. Use Collections to send several files on one link.

[03] One link per delivery, no account needed to open it

Share a link

  1. 01After an upload, choose Copy link. Every link is also listed under Share links.
  2. 02Send the link however you like: email, chat or your project tool.
  3. 03Recipients open a clean share page where they preview and download. They don't need a Polu account or an app.

Active links per plan: Free 10, Plus 100, Pro 10,000.

[04] Passwords, expiry, email gate, review-only and revoke

Control access

Open a link's settings to change who can get in. Changes apply right away; you never re-upload.

RevokeEvery plan
The link stops working immediately, even for people who already have the URL. Your files stay in the workspace.
ExpiryEvery plan
Free links expire after up to 7 days, Plus up to 90 days, and Pro links can stay open as long as you like. Recipients then see a clear "link expired" page.
PasswordPlus and Pro
Share the password separately from the link. It is stored only as a hash; you can change it but not view it.
Email gatePro
Recipients enter their email before the link opens, so you know who looked.
Review onlyPro
Recipients preview the files in the browser without a download option.
View and download limitsPro
Close the link after a set number of views or downloads.
Watermarked previewsPro
Stamp image, PDF and video previews with the viewer's identity. On video it is an overlay in the player.

[05] Comments at the right second or spot, and a clear yes

Collect feedback and approvals

Timecoded commentsEvery plan
On video, clients leave a note at the exact second that needs a change. You reply and resolve it. Free covers one review link a month.
Pinned notesEvery plan
On stills and PDFs, clients click the spot that needs a change and write the note there.
Replies by emailEvery plan
When you answer, the client gets an email with your reply and a link back. They can stop these emails at any time.
Versions on one linkPlus and Pro
Upload v2 behind the same link. Clients see the newest version and can switch back; each version keeps its comments.
Approve or request changesPlus and Pro
Clients approve the delivery or ask for changes on the share page, and the answer stays on record with the link.

[06] Know when the client actually looked

Track opens and downloads

Each link shows its views and downloads, and Activity lists them across the workspace. For video every plan shows how far viewers watched in total; Plus and Pro adds progress per viewer, and Pro adds a watch heatmap.

Email alertsPlus and Pro
Get an email when someone opens or downloads a link. Turn them on in Settings › Notifications.
How long activity is kept
Free7 days
Plus90 days
Pro365 days

Polu records the time, device type and a salted hash of the visitor's IP address, never the raw address. See the Privacy Policy.

[07] Members and branding for the whole workspace

Work as a team

Invite people in Settings › Members. Everyone works from the same files and links, at one price for the workspace.

Members per workspace, owner included
Free1
Plus3
Pro20
Remove Polu brandingPlus and Pro
Share pages show only your work.
Your logo, colors and domainPro
Set them in Settings › Branding so links open on your own domain.

[08] Limits, upgrades and invoices

Plans and billing

Polu is in beta: every workspace starts free today, and paid plans open after the beta.

When you reach a limit (storage, monthly bandwidth, file size or active links), Polu tells you which one and how to free up space or upgrade. Usage shows where you stand.

Upgrade, change plan or cancel under Settings › Billing. After cancelling, the paid plan stays active until the end of the period you paid for. Payments and invoices are handled by Lemon Squeezy, our Merchant of Record, which also takes care of sales tax and VAT.

Compare plans

[09] Sign-in, export and deletion

Account and data

Manage passkeys and signed-in devices in Settings › Security. Deleted files go to Trash first, so you can restore them.

Export your data or delete your account in Settings › Data & privacy. A deleted account can be restored for 30 days before everything is permanently removed.

To report a link that shares harmful content, use the abuse report form.

Can't find it here?

Search the FAQ or write to our support team.

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